Beyond the Device: The Role of Support and Warranty in School Technology Programs

Narre Warren South P-12 College, located in Melbourne's southeast, is the largest single-campus government school in Victoria, catering to over 2,700 students. With a vision of equipping students for the digital age, the school needed reliable, high performing devices to support its technology-driven curriculum. Partnering with ASUS and Edunet, the college implemented a comprehensive solution to meet the needs of both students and staff. With such a large student body, Narre Warren South P-12 needed devices that offered durability, affordability, and high performance. The challenge was to provide technology that could withstand the everyday rigors of student life, while also being cost effective and easy to support. Minimizing downtime and ensuring ongoing support was critical to maintaining the college’s BYOD program. College Principal Peter Thatcher emphasized the importance of finding a solution that provided peace of mind: "In collaboration with our IT team, families, and the school council, we chose ASUS devices for their reliability and affordability. The warranty and support offered by Edunet was key to our decision." Narre Warren South P-12 College, in partnership with Edunet, chose ASUS Chromebooks and Windows based notebooks to equip its students. These devices were selected for their robustness, long battery life, and the ability to handle everything from everyday classroom activities to more advanced software such as Adobe Suite and 3D modelling. Chrome Zero Touch Enrolment (ZTE) allowed for seamless device setup, saving valuable time for the college’s IT team.

"In collaboration with our IT team, families, and the school council, we chose ASUS devices for their reliability and affordability. The warranty and support offered by Edunet was key to our decision”

Peter Thatcher, College Principal

Over six years, more than 2,000 ASUS devices have been deployed and become a cornerstone of the school’s BYOD program, offering flexibility, performance, and peace of mind. The school reports minimal downtime for students, ensuring uninterrupted learning. In cases where repairs are needed, Edunet’s advanced repair services provide quick turnaround times, with repairs such as broken screens completed within five working days.

“ ASUS devices have proven their durability. They handle daily use in the classroom, whether it's for simple tasks or more demanding projects. With the support from Edunet, our IT processes have been streamlined, allowing us to focus on delivering quality education. The durability of ASUS devices has been a standout feature. They’ve reduced downtime significantly, and the prompt repairs mean students are never without their devices for long. ASUS devices are reliable, and easy to support. With Edunet’s assistance, our IT team has been able to implement a solution that works not just for now, but well into the future."

Rick Limpers, IT Manager

ASUS devices, built to withstand tough conditions, continue to support students in their learning journeys. From primary school to Year 12, these devices have proven their capability to handle the pressures of modern education, offering exceptional performance in a variety of scenarioses. John Cussen, Senior Business Development Manager at Edunet, commented on the deployment of ASUS devices at the school. "Our goal is to provide schools like Narre Warren South P-12 College with technology solutions that last. This partnership has been a great success, ensuring the school can continue to thrive in an ever-evolving digital landscape." With ASUS devices firmly integrated into their BYOD program, Narre Warren South P-12 College is wellprepared for the future. The school plans to continue its partnership with Edunet and ASUS, confident in their ability to deliver cutting-edge technology solutions that support student learning and growth. The collaboration between Narre Warren South P-12 College, Edunet and ASUS, exemplifies how well-chosen technology can enhance education. By providing reliable, durable devices and exceptional support, the school has not only improved its IT infrastructure but also empowered its students to excel in a digital world. This long-term partnership highlights the importance of strong relationships and high-quality technology in fostering academic success.

“The reliability of ASUS devices, combined with Edunet’s exceptional service, has been crucial in supporting our students. It’s enabled us to focus on education, knowing that the technology will keep up with the demands of our school.”

Peter Thatcher, College Principal